WooCommerce plugin + cloud

Vivid Loyalty

Reward the customers who keep coming back. Points, VIP tiers, rewards and promotions — synced between your WooCommerce store and Vivid POS so customers earn in-store and online.

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Loyalty that runs itself

Set the rules once — the program does the rest.

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Points engine

Earn and redeem rules per product or category, with custom multipliers on Pro.

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VIP tiers

Bronze to platinum with automatic upgrades and higher earning rates as customers climb.

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Rewards & promotions

Discounts, freebies and time-limited promotions — plus birthday bonuses.

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POS + Woo, one balance

Customers earn and redeem the same points at the till and in your online store.

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Fraud controls

Points expiry, redemption limits and advanced fraud rules on Pro.

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Referrals & API

Referral rewards, webhooks and full API access for custom integrations on Pro.

Everything Vivid Loyalty does

Set the rules once. It runs on its own, in your store and at your till.

⭐ Earning points

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Your earning model

Points per rand, per product or per category — you decide what generosity looks like, down to the individual line.

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Earning preview at checkout

Customers see what this basket will earn them before they pay. Nothing nudges a second item into the cart quite like it.

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You choose when points land

On payment, on completion, or on delivery — so points aren't awarded for an order that never actually ships.

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Enrollment your way

Automatic for every customer, or opt-in for the ones who choose it. Both work; the right one depends on your shop.

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Multipliers & bonuses

Double-points weekends, category boosts and birthday bonuses — run a promotion without running a spreadsheet.

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Manual adjustments

Add or remove points by hand when you need to make something right, with the reason recorded against the member.

🎁 Spending them

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Reward types

Fixed discounts, percentage off, free products or free shipping — whatever actually makes your customers come back.

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Redeem at checkout

Pick a reward in the cart and watch the total drop. No codes to remember, no email to dig out.

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VIP tiers

Bronze to platinum, with automatic upgrades and better earning as customers climb. Status is its own reward.

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One balance, everywhere

Earn online, spend at the till — or the other way round. To the customer it's one wallet, because it is.

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Loyalty wallet in My Account

Customers see their balance, their tier, how close they are to the next one, and every point they've ever earned.

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Points at the till

The cashier sees a customer's points right under their name in Vivid POS, and can offer the reward without leaving the sale.

🛡️ Staying in control

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Refunds reverse points

Refund an order and the points come back off. A returned jacket doesn't quietly leave someone with free points.

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No double awards

An order synced from POS to Woo is still one order. It's counted once, however it reaches you.

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Expiry & limits

Points expiry and redemption caps, so a dormant balance from four years ago can't ambush a month's margin.

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Member management

Every member, their balance, their tier and their full history — searchable, and adjustable when you need to.

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Dashboard & analytics

Points issued against points redeemed, members by tier, and what the programme is actually costing you versus earning you.

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Referrals, webhooks & API

Reward customers for bringing friends, and wire loyalty into anything else you run. Full API access on Pro.

Every screen, for real

Screenshots of the Vivid Loyalty admin running against the live loyalty cloud. Customer emails are masked here; you see them in full.

Dashboard

The programme at a glance

Members, points issued, points redeemed and what those redemptions actually cost you in discount — over 7, 30 or 90 days.

Total and active members, points issued and redeemed, redemptions and the rand value given away
Tier distribution — how many customers sit in each tier, and the share of your base
Top customers by lifetime points, with their balance and current tier
Recent activity: every earn, redeem and manual adjustment with its date
Reward performance — uses and discount given per reward, so you can kill the ones that are not working

Tiers

VIP tiers that are worth climbing

Bronze, Silver, Gold and Platinum out of the box — rename them, re-price them, or add your own.

A minimum points threshold per tier, and customers move up automatically
An earn multiplier per tier — 1x, 1.25x, 1.5x, 2x — so loyal customers earn faster
A benefits list per tier, shown to the customer
Your own colour and icon on each tier

Rewards

What points are actually worth

Set the reward, its points cost and its conditions. Customers redeem at checkout and the discount applies to the order.

Fixed discount, percentage discount, free shipping or a free product
A points cost and an optional minimum order value per reward
Restrict a reward to one tier, cap total uses, or cap uses per customer
Switch a reward off without deleting it — the history stays

Members

Every member, and what they are owed

Search by name, email or phone. Adjust points by hand when you need to make something right.

Points balance, lifetime points, current tier and join date on every row
Enrol all existing WooCommerce customers in one action
Add a member manually — for the people who signed up at the till
Adjust a balance up or down, recorded in the activity log

Programme rules

Set the rules once, online and in store

Points per rand, the bonuses you want to run, and the limits that stop the programme costing more than it earns.

Points per R1 spent, a minimum order amount, and how fractions round
First purchase, birthday and referral bonuses — set to zero to switch one off
Points expiry in days, or never
A cap on redemptions per day and on the share of an order that points can pay
Decide whether discounted orders still earn points

Connection

One key, and the store is linked

Install the connector on your WooCommerce site, paste the licence key from your subscription, and the same programme runs behind your till and your website.