Vivid Loyalty
Reward the customers who keep coming back. Points, VIP tiers, rewards and promotions — synced between your WooCommerce store and Vivid POS so customers earn in-store and online.
A rewards program customers love
Points, tiers and rewards your shoppers can see and redeem — in-store and online.
Loyalty that runs itself
Set the rules once — the program does the rest.
Points engine
Earn and redeem rules per product or category, with custom multipliers on Pro.
VIP tiers
Bronze to platinum with automatic upgrades and higher earning rates as customers climb.
Rewards & promotions
Discounts, freebies and time-limited promotions — plus birthday bonuses.
POS + Woo, one balance
Customers earn and redeem the same points at the till and in your online store.
Fraud controls
Points expiry, redemption limits and advanced fraud rules on Pro.
Referrals & API
Referral rewards, webhooks and full API access for custom integrations on Pro.
Everything Vivid Loyalty does
Set the rules once. It runs on its own, in your store and at your till.
⭐ Earning points
Your earning model
Points per rand, per product or per category — you decide what generosity looks like, down to the individual line.
Earning preview at checkout
Customers see what this basket will earn them before they pay. Nothing nudges a second item into the cart quite like it.
You choose when points land
On payment, on completion, or on delivery — so points aren't awarded for an order that never actually ships.
Enrollment your way
Automatic for every customer, or opt-in for the ones who choose it. Both work; the right one depends on your shop.
Multipliers & bonuses
Double-points weekends, category boosts and birthday bonuses — run a promotion without running a spreadsheet.
Manual adjustments
Add or remove points by hand when you need to make something right, with the reason recorded against the member.
🎁 Spending them
Reward types
Fixed discounts, percentage off, free products or free shipping — whatever actually makes your customers come back.
Redeem at checkout
Pick a reward in the cart and watch the total drop. No codes to remember, no email to dig out.
VIP tiers
Bronze to platinum, with automatic upgrades and better earning as customers climb. Status is its own reward.
One balance, everywhere
Earn online, spend at the till — or the other way round. To the customer it's one wallet, because it is.
Loyalty wallet in My Account
Customers see their balance, their tier, how close they are to the next one, and every point they've ever earned.
Points at the till
The cashier sees a customer's points right under their name in Vivid POS, and can offer the reward without leaving the sale.
🛡️ Staying in control
Refunds reverse points
Refund an order and the points come back off. A returned jacket doesn't quietly leave someone with free points.
No double awards
An order synced from POS to Woo is still one order. It's counted once, however it reaches you.
Expiry & limits
Points expiry and redemption caps, so a dormant balance from four years ago can't ambush a month's margin.
Member management
Every member, their balance, their tier and their full history — searchable, and adjustable when you need to.
Dashboard & analytics
Points issued against points redeemed, members by tier, and what the programme is actually costing you versus earning you.
Referrals, webhooks & API
Reward customers for bringing friends, and wire loyalty into anything else you run. Full API access on Pro.
Set the rules once
Choose how points are earned and redeemed, then build VIP tiers with automatic upgrades and higher earning rates as customers climb.
- Earn & redeem rules per product or category
- Bronze → Platinum tiers with auto-upgrades
- Points expiry & fraud controls (Pro)
One balance — till and online
Customers earn and redeem the exact same points at your Vivid POS till and in your WooCommerce store. No separate cards, no confusion.
- Shared balance across POS & WooCommerce
- Redeem points as a discount at checkout
- Referral rewards & API access (Pro)
Pricing
Per store, in Rand. Annual billing ≈ 2 months free.
Starter
Small business loyalty
or R1,999/yr
- Up to 500 loyalty members
- Points engine (earn & redeem)
- Up to 5 rewards
- Basic reporting
- POS integration
- WooCommerce plugin
- Email support
Growth
Growing businesses
or R3,999/yr
- Everything in Starter, plus:
- Unlimited members & rewards
- VIP tier system (up to 5 tiers)
- Category & product earn rules
- Time-limited promotions
- Birthday bonuses
- Points expiry management
- Dashboard analytics
Pro
Advanced operations
or R6,999/yr
- Everything in Growth, plus:
- Unlimited tiers + auto upgrades
- Referral system
- Advanced fraud controls
- Custom earn multipliers
- API access & webhooks
- Exports & dedicated support
Repeat customers spend more. Reward them.
Launch a loyalty program this week — we'll help you set the earn rules.
Start with Loyalty